Support ServicesProtect your investments and keep your workforce productive with our configurable suite of support services. We provide efficient tech-to-tech assistance for IT professionals and reliable how-to support for end users.uuid:cb8f9091-a59e-4f7e-a4ac-af7a09c0011b;id=5402014-03-04T04:29:00-06:00http://i.dell.com/sites/content/metadata/PublishingImages/support-services-120x130.jpguuid:cb8f9091-a59e-4f7e-a4ac-af7a09c0011b;id=541Support services brochure2014-08-09T19:00:00-05:00The future is already here. In today’s rapidly evolving business environment, you need to effectively manage your IT budget, while smartly supporting your ongoing and evolving business needs. Efficiently maintaining a stable IT environment allows you to focus on driving innovation.uuid:cb8f9091-a59e-4f7e-a4ac-af7a09c0011b;id=542Basic Hardware Service2014-04-02T18:07:00-05:00This Service provides technical support options, service parts and related labor services to address Qualified Incidents (as defined below). The applicable service response level is identified on Customer’s Order Form for the Supported Product(s).uuid:cb8f9091-a59e-4f7e-a4ac-af7a09c0011b;id=543Dell TechDirect2014-04-02T15:57:00-05:00Many hardware incidents require rapid, repeatable intervention. Time spent during phone-based troubleshooting means less time for IT resource to focus on more strategic projects and business requirements.uuid:cb8f9091-a59e-4f7e-a4ac-af7a09c0011b;id=544Dell ProSupport Plus2014-03-26T12:15:00-05:00Enjoy first-class system maintenance, expertise and assistance so you can keep your focus where it matters – on your patients.uuid:cb8f9091-a59e-4f7e-a4ac-af7a09c0011b;id=545SupportAssist2014-03-24T22:31:00-05:00With SupportAssist, integrated into Dell OpenManage™ Essentials, you have a single systems management console to remotely monitor and manage your environment, giving you instant insight into how your systems are performing at all times.uuid:cb8f9091-a59e-4f7e-a4ac-af7a09c0011b;id=546Dell ProSupport2014-03-19T23:47:00-05:001 to Dell’s global expert center staffed by senior-level analysts for troubleshooting assistance of hardware and select Dell and third-party software issues.uuid:cb8f9091-a59e-4f7e-a4ac-af7a09c0011b;id=547IT Advisory Services2014-03-18T12:07:00-05:00Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services (ITAS), a two-tier comprehensive program that delivers proactive reporting and analytics designed to suit the unique needs of your organization.uuid:cb8f9091-a59e-4f7e-a4ac-af7a09c0011b;id=548Dell SupportAssist overview2014-03-10T19:00:00-05:00• 9G-12G PowerEdge servers running the following Operating system: - Windows - Linux - ESX/ESXi • PowerVault Storage (MD,NX,DL) • PowerConnect Switches • EqualLogic Arrays • F10 Prerequisites Supported systems Copyright 2013 7 Dell Global Support & Deployment Servicesuuid:cb8f9091-a59e-4f7e-a4ac-af7a09c0011b;id=549ProSupport for Multivendor Software2014-03-07T09:58:00-06:00When it comes to supporting your IT solutions, you can rely on Dell’s Global Support services for fast response and resolution so that you can focus on your critical business imperatives.uuid:cb8f9091-a59e-4f7e-a4ac-af7a09c0011b;id=550Proactive Maintenance2014-03-04T04:29:00-06:00Help reduce unplanned downtime and optimize system stability with scheduled assessments, streamlined patch management, regular system checks and detailed reporting.