Protect your investments and keep your workforce productive with our configurable suite of support services. We provide efficient tech-to-tech assistance for IT professionals and reliable how-to support for end users.uuid:5afe6492-ecd3-41a9-8018-9993db7f9d1e;id=39512013-04-09T23:36:00-05:00http://i.dell.com/sites/content/metadata/PublishingImages/support-services-120x130.jpguuid:5afe6492-ecd3-41a9-8018-9993db7f9d1e;id=39522013-05-09T13:08:00-05:00Critical workloads and applications require constant availability and the systems supporting them need more than break/fix support — they need proactive and preventative measures to get ahead of problems before they happen.uuid:5afe6492-ecd3-41a9-8018-9993db7f9d1e;id=39532013-04-30T03:52:00-05:00Your data center is dynamic, with unique, evolving needs that cannot be efficiently supported with a fixed contract. Dell is committed to partnering with you, our enterprise customers, to deliver a customized support experience to your data center.uuid:5afe6492-ecd3-41a9-8018-9993db7f9d1e;id=39542013-04-23T16:10:00-05:00This IDC white paper outlines the importance of support services in data center environments. IT organizations are now required to support everything from legacy systems and storage to virtualized configurations that enable cloud-based computing in complex, heterogeneous environments.uuid:5afe6492-ecd3-41a9-8018-9993db7f9d1e;id=39552013-04-23T11:05:00-05:00Support that accelerates your business. The technology landscape is changing rapidly, and the pressure to introduce new solutions into your organization while efficiently maintaining existing infrastructure has never been greater.uuid:5afe6492-ecd3-41a9-8018-9993db7f9d1e;id=39562013-04-22T08:20:00-05:00The only good time to solve a problem is before it happens. We know you simply can't afford to be surprised by hardware failures that put your business at risk.uuid:5afe6492-ecd3-41a9-8018-9993db7f9d1e;id=39572013-04-16T02:59:00-05:00When you're trying to resolve hardware incidents quickly, you can't afford to wait. Dell Online Self Dispatch (DOSD) helps you expedite the self-diagnosis of hardware issues with access to Dell technical training and required certification.uuid:5afe6492-ecd3-41a9-8018-9993db7f9d1e;id=39582013-04-10T18:31:00-05:00Executive Summary ................................................................................................................................... 3 Dell ProSupport™ with multivendor capabilities .................................................................................4 Simplicity .....uuid:5afe6492-ecd3-41a9-8018-9993db7f9d1e;id=39592013-04-10T02:08:00-05:00Many hardware incidents require rapid, repeatable intervention. Time spent during phone-based troubleshooting means less time for IT resource to focus on more strategic projects and business requirements.uuid:5afe6492-ecd3-41a9-8018-9993db7f9d1e;id=39602013-04-10T00:16:00-05:00When you need to resolve a hardware problem, you need to do it quickly — and you also need to help keep costs down. With Dell ProSupport, next-business-day on-site service is standard — and, if you need even faster response times, you can upgrade to various same-day on-site service options.uuid:5afe6492-ecd3-41a9-8018-9993db7f9d1e;id=39612013-04-09T23:36:00-05:00Whether you have a small business or you are a global enterprise, your employees need to feel secure in your selection of end-user hardware.