Support ServicesProtect your investments and keep your workforce productive with our configurable suite of support services. We provide efficient tech-to-tech assistance for IT professionals and reliable how-to support for end users.uuid:9c4ef695-b556-4562-8cc7-fedcf0e852cd;id=38222013-09-24T15:36:00-05:00http://i.dell.com/sites/content/metadata/PublishingImages/support-services-120x130.jpguuid:9c4ef695-b556-4562-8cc7-fedcf0e852cd;id=3823Keep Your Hard Drive Service 2013-11-08T14:11:00-06:00This agreement (“Agreement” or “Service Description”) is made between the customer (“you” or “Customer”) and the Dell entity identified on Customer’s invoice.uuid:9c4ef695-b556-4562-8cc7-fedcf0e852cd;id=3824Keep your Hard Drive at Point-of-Need Service2013-11-08T14:11:00-06:00This agreement (“Agreement” or “Service Description”) is made between the customer (“you” or “Customer”) and the Dell entity identified on Customer’s invoice.uuid:9c4ef695-b556-4562-8cc7-fedcf0e852cd;id=3825Dell ProSupport2013-11-08T14:11:00-06:00 On-site dispatch of technician and/or service parts to Customer’s business location (as necessary and according to level of service purchased) for repairs and resolution necessary to remedy a Qualified Incident. Refer to Exhibit A for more details on severity levels and onsite service options.uuid:9c4ef695-b556-4562-8cc7-fedcf0e852cd;id=3826Accidental Damage Service for Commercial Customers2013-11-08T14:11:00-06:00. Only parts b ories that are uch as interna s, lids or panel tions. This Ag m/ServiceContracts link le) and the appropriate ill then be able to sele e with obtaining servic | Accid rvice De r “Service De P.uuid:9c4ef695-b556-4562-8cc7-fedcf0e852cd;id=3827Dell ProSupport Force10 Service 2013-11-08T14:11:00-06:00Dell is pleased to provide Dell ProSupport (the “Service(s)”) for select Force10 and Dell Force10 products (“Product(s)” or Supported Product(s))” as defined below) in accordance with this Service Description (“Service Description”).uuid:9c4ef695-b556-4562-8cc7-fedcf0e852cd;id=3828Basic Hardware Service2013-11-08T14:11:00-06:00This Service provides technical support options, service parts and related labor services to address Qualified Incidents (as defined below). The applicable service response level is identified on Customer’s Order Form for the Supported Product(s).uuid:9c4ef695-b556-4562-8cc7-fedcf0e852cd;id=3829Proactive Maintenance2013-10-28T22:43:00-05:00Help reduce unplanned downtime and optimize system stability with scheduled assessments, streamlined patch management, regular system checks and detailed reporting.uuid:9c4ef695-b556-4562-8cc7-fedcf0e852cd;id=3830Online Services Store2013-10-02T11:45:00-05:00uuid:9c4ef695-b556-4562-8cc7-fedcf0e852cd;id=3831Dell SupportAssist overview2013-10-02T11:44:00-05:00A software plug-in that enables remote monitoring of hardware environments, automatic data and log collection, proactive case creation and parts dispatch Included with the systems management tool, OpenManage Essentials (OME), providing a single console to manage and support environmentsuuid:9c4ef695-b556-4562-8cc7-fedcf0e852cd;id=3832Supporting the Complex Data Center White Paper2013-09-24T15:36:00-05:00This IDC white paper outlines the importance of support services in data center environments. IT organizations are now required to support everything from legacy systems and storage to virtualized configurations that enable cloud-based computing in complex, heterogeneous environments.