Support ServicesProtect your investments and keep your workforce productive with our configurable suite of support services. We provide efficient tech-to-tech assistance for IT professionals and reliable how-to support for end users.uuid:af753ea5-4aef-4b21-8f4e-14e731264d0a;id=4032013-10-24T05:24:00-05:00http://i.dell.com/sites/content/metadata/PublishingImages/support-services-120x130.jpguuid:af753ea5-4aef-4b21-8f4e-14e731264d0a;id=404Installation and Implementation of Dell vStart Solution2013-11-13T13:18:00-06:00This service provides for the onsite installation and implementation of a single Dell vStart solution (“Solution”), as set forth more specifically in this Service Description (the “Service” or “Services”). Refer to Appendix C for the various vStart models and options.uuid:af753ea5-4aef-4b21-8f4e-14e731264d0a;id=405Upgrade of an Existing Dell vStart Solution2013-11-13T12:58:00-06:00• Installation and configuration of one of the following virtualization solutions: o VMware® vSphere (“hypervisor”) and VMware vCenter Server (“hypervisor management”) application.uuid:af753ea5-4aef-4b21-8f4e-14e731264d0a;id=406Keep Your Hard Drive Service 2013-11-08T14:11:00-06:00This agreement (“Agreement” or “Service Description”) is made between the customer (“you” or “Customer”) and the Dell entity identified on Customer’s invoice.uuid:af753ea5-4aef-4b21-8f4e-14e731264d0a;id=407Keep your Hard Drive at Point-of-Need Service2013-11-08T14:11:00-06:00This agreement (“Agreement” or “Service Description”) is made between the customer (“you” or “Customer”) and the Dell entity identified on Customer’s invoice.uuid:af753ea5-4aef-4b21-8f4e-14e731264d0a;id=408Dell ProSupport2013-11-08T14:11:00-06:00 On-site dispatch of technician and/or service parts to Customer’s business location (as necessary and according to level of service purchased) for repairs and resolution necessary to remedy a Qualified Incident. Refer to Exhibit A for more details on severity levels and onsite service options.uuid:af753ea5-4aef-4b21-8f4e-14e731264d0a;id=409Accidental Damage Service for Commercial Customers2013-11-08T14:11:00-06:00. Only parts b ories that are uch as interna s, lids or panel tions. This Ag m/ServiceContracts link le) and the appropriate ill then be able to sele e with obtaining servic | Accid rvice De r “Service De P.uuid:af753ea5-4aef-4b21-8f4e-14e731264d0a;id=410Dell ProSupport Force10 Service 2013-11-08T14:11:00-06:00Dell is pleased to provide Dell ProSupport (the “Service(s)”) for select Force10 and Dell Force10 products (“Product(s)” or Supported Product(s))” as defined below) in accordance with this Service Description (“Service Description”).uuid:af753ea5-4aef-4b21-8f4e-14e731264d0a;id=411Basic Hardware Service2013-11-08T14:11:00-06:00This Service provides technical support options, service parts and related labor services to address Qualified Incidents (as defined below). The applicable service response level is identified on Customer’s Order Form for the Supported Product(s).uuid:af753ea5-4aef-4b21-8f4e-14e731264d0a;id=412Proactive Maintenance2013-10-28T22:43:00-05:00Help reduce unplanned downtime and optimize system stability with scheduled assessments, streamlined patch management, regular system checks and detailed reporting.uuid:af753ea5-4aef-4b21-8f4e-14e731264d0a;id=413Dell ProSupport2013-10-24T05:24:00-05:00As the first line of engagement for employees, your IT staff faces a range of challenges that can make meeting internal initiatives difficult, where strategic projects become neglected. The last thing you need is to spend valuable time repeating basic troubleshooting.