Support ServicesProtect your investments and keep your workforce productive with our configurable suite of support services. We provide efficient tech-to-tech assistance for IT professionals and reliable how-to support for end users.uuid:131dac7c-8ca4-4456-a87a-141116a13b49;id=34082010-10-06T19:00:00-05:00http://i.dell.com/sites/content/metadata/PublishingImages/support-services-120x130.jpguuid:131dac7c-8ca4-4456-a87a-141116a13b49;id=3409Dell Accidental Damage Service2015-04-14T15:07:00-05:00Dell is pleased to provide Dell Accidental Damage Service (the “Service(s)”) in accordance with this Service Description (“Service Description”).uuid:131dac7c-8ca4-4456-a87a-141116a13b49;id=3410Commercial Basic Hardware Services2015-04-14T15:04:00-05:00This Service provides technical support options, service parts and related labor services to address Qualified Incidents (as defined below). The applicable service response level is identified on Customer’s Order Form for the Supported Product(s).uuid:131dac7c-8ca4-4456-a87a-141116a13b49;id=3411Keep Your Hard Drive2015-01-06T13:43:00-06:00This agreement (“Agreement” or “Service Description”) is made between the customer (“you” or “Customer”) and the Dell entity identified on Customer’s invoice.uuid:131dac7c-8ca4-4456-a87a-141116a13b49;id=3412Keep your Hard Drive at Point-of-Need Service2015-01-06T13:43:00-06:00This agreement (“Agreement” or “Service Description”) is made between the customer (“you” or “Customer”) and the Dell entity identified on Customer’s invoice.uuid:131dac7c-8ca4-4456-a87a-141116a13b49;id=3413Dell SupportAssist: Security Considerations2014-03-03T06:16:00-06:00This Dell Technical FAQ document provides details on how SupportAssist maintains data security and privacy, and also defines the network configurations required for SupportAssist. Dell SupportAssist: Security Considerations ii Contents Introduction .................................................uuid:131dac7c-8ca4-4456-a87a-141116a13b49;id=3414Supporting the Complex Data Center White Paper2013-10-02T11:46:00-05:00This IDC white paper outlines the importance of support services in data center environments. IT organizations are now required to support everything from legacy systems and storage to virtualized configurations that enable cloud-based computing in complex, heterogeneous environments.uuid:131dac7c-8ca4-4456-a87a-141116a13b49;id=3415Dell ProSupport Enterprise Suite Brochure2013-10-02T11:42:00-05:00Support that accelerates your business. The technology landscape is changing rapidly, and the pressure to introduce new solutions into your organization while efficiently maintaining existing infrastructure has never been greater.uuid:131dac7c-8ca4-4456-a87a-141116a13b49;id=3416Specialized Onsite Services Data Sheet2010-10-06T19:00:00-05:00There are times when we all could use additional help to solve specific problems. Dell ProSupport Specialized Onsite Services provides you that help with the ability to augment your daily IT management resources or tap into specific technical expertise for critical projects.