Support ServicesProtect your investments and keep your workforce productive with our configurable suite of support services. We provide efficient tech-to-tech assistance for IT professionals and reliable how-to support for end users.uuid:f5244755-eaee-4bd7-9836-811f409b1179;id=17302013-10-25T03:09:00-05:00http://i.dell.com/sites/content/metadata/PublishingImages/support-services-120x130.jpguuid:f5244755-eaee-4bd7-9836-811f409b1179;id=1731Keep Your Hard Drive Service 2013-11-08T14:11:00-06:00This agreement (“Agreement” or “Service Description”) is made between the customer (“you” or “Customer”) and the Dell entity identified on Customer’s invoice.uuid:f5244755-eaee-4bd7-9836-811f409b1179;id=1732Keep your Hard Drive at Point-of-Need Service2013-11-08T14:11:00-06:00This agreement (“Agreement” or “Service Description”) is made between the customer (“you” or “Customer”) and the Dell entity identified on Customer’s invoice.uuid:f5244755-eaee-4bd7-9836-811f409b1179;id=1733Dell ProSupport2013-11-08T14:11:00-06:00 On-site dispatch of technician and/or service parts to Customer’s business location (as necessary and according to level of service purchased) for repairs and resolution necessary to remedy a Qualified Incident. Refer to Exhibit A for more details on severity levels and onsite service options.uuid:f5244755-eaee-4bd7-9836-811f409b1179;id=1734Dell ProSupport Force10 Service 2013-11-08T14:11:00-06:00Dell is pleased to provide Dell ProSupport (the “Service(s)”) for select Force10 and Dell Force10 products (“Product(s)” or Supported Product(s))” as defined below) in accordance with this Service Description (“Service Description”).uuid:f5244755-eaee-4bd7-9836-811f409b1179;id=1735Basic Hardware Service2013-11-08T14:11:00-06:00This Service provides technical support options, service parts and related labor services to address Qualified Incidents (as defined below). The applicable service response level is identified on Customer’s Order Form for the Supported Product(s).uuid:f5244755-eaee-4bd7-9836-811f409b1179;id=1736Proactive Maintenance2013-10-28T22:43:00-05:00Help reduce unplanned downtime and optimize system stability with scheduled assessments, streamlined patch management, regular system checks and detailed reporting.uuid:f5244755-eaee-4bd7-9836-811f409b1179;id=1737Dell TechDirect2013-10-28T22:31:00-05:00Many hardware incidents require rapid, repeatable intervention. Time spent during phone-based troubleshooting means less time for IT resources to focus on more strategic projects and business requirements.uuid:f5244755-eaee-4bd7-9836-811f409b1179;id=1738IT Advisory Services2013-10-28T22:28:00-05:00Reduce unplanned downtime and optimize operational performance and stability with IT Advisory Services (ITAS), a two-tier comprehensive program that delivers proactive reporting and analytics designed to suit the unique needs of your organization.uuid:f5244755-eaee-4bd7-9836-811f409b1179;id=1739Dell TechDirect2013-10-27T22:12:00-05:00Many hardware incidents require rapid, repeatable intervention. Time spent during phone-based troubleshooting means less time for IT resource to focus on more strategic projects and business requirements.uuid:f5244755-eaee-4bd7-9836-811f409b1179;id=1740Dell ProSupport Plus2013-10-25T03:09:00-05:00Critical workloads and applications require constant availability and the systems supporting them need more than break/fix support — they need proactive and preventative measures to get ahead of problems before they happen.